Privacy Policy

  1. Introductory part

1.1. The FenixSecurities (hereinafter – the Company) before ensuring access to the trading platform receives and stores the Trader’s personal data. One of the main priorities for the company FenixSecurities is ensuring the Client’s confidentiality while trading.

1.2. This Privacy Policy, as well as other Terms and Agreements described on this site, serves to govern the relationship between the Trader and the Company. When the Client registers on the Company’s trading platform, he unconditionally accepts this Policy.

1.3. Turn your attention to the fact that this policy applies only to websites and platforms directly owned by FenixSecurities and does not regulate the sites to which the banners, etc. posted on the company website can invoke.


  1. Gathering Client’s personal information

2.1. As part of the policy “Know Your Customer” the Company, before offering any products and services, reserves the right to ask the Client for the following information:

– personal data (full name, address and registration, e-mail address, phone number);

– the financial situation: the state of the account (balance), trading activity.

2.2. The Company processes, stores and protects Client’s personal data in accordance with the current legislation of the Bulgaria.

2.3. The Company does not store data related to the Client’s credit and debit cards or detailed information concerning his e-wallets.


  1. Using Personal Information

3.1. The Client’s personal data is used solely to protect the Company from fraud. Verification of the trading account is carried out due to the received information. Moreover, it can be used for manipulation of the trading account (for instance, money withdrawal). Based on the obtained personal information, Company has the right to offer the Clients additional products, services, and involvement in promotions organized by the Company. The Company reserves the right to use the Client’s personal data to conduct surveys and test the quality of the services provided by the Company.


  1. Transferring personal information to third persons

4.1. The Company undertakes to respect strict confidentiality of the Client’s personal data. However, the company has the right to release client’s personal data in a number of exceptional cases, namely:

4.1.1. at the request of the official regulatory and law enforcement authorities;

4.1.2. to conduct investigations if the Company  doubts the Client’s identity and the reasons of the manipulation of the trading account;

4.1.3. to offer services to the Company when it is necessary to involve associated or affiliated companies or agencies. In such a case, the Company guarantees that the third persons respect the privacy policy as strictly as the Company itself.


  1. Using COOKIES

‘Cookies’ files are possible to be used on FenixSecurities website. The client should not change the browser settings  to block the ‘cookies’ since this manipulation will affect the quality of the site operation in general and the trading platform in particular.


  1. Updating Personal Data

A trader pledges to timely notify the Company of changes in personal information. It is believed that the trader is responsible for providing the Company with duly and comprehensive information. The Client’s personal data can be updated by any means listed on the “Contact Us” page.